User Experience & Web Design

Discovery

Our approach to discovery is collaborative by default, working with your team to understand your strategy and user base. At it's core, this involves:

Kick Off & Immersion

Getting to the heart of your digital strategy and aspirations for the new platform. Setting hopes and fears for the project, as well as capturing the vision for the project.

Stakeholder Engagement

Collaborating with you and your team to understand the needs of the unique areas within your organisation. Workshopping the user experience from an end user perspective and identifying any assumptions. 

UX Review & Analytics Gathering

Taking our expertise in user-centred design and accessibility to review the effectiveness of your content and user experience, considering competitive analysis, best practices and information gathered from analytics.

User Research & Testing

Working with your users across a series of workshops and user-centred testing approaches that aim to validate any assumptions as well as truly understand user pain-points. 

Design

User engagement and iterative feedback from stakeholders remains a prominent pillar of our approach to delivery beyond initial Discovery and into Design, ensuring user needs remain at the heart of the project. Throughout design, Zoocha prioritise: 

Ongoing Feedback & Collaboration

Increasing design fidelity through iterative feedback from users and stakeholders across your organization, ensuring we're consistently designing with user needs in mind.

Accessibility

Ensuring your platform will be designed to a minimum of WCAG2.2 compliance, supported by our IAAP certified in-house UI designers. 

Consistency & Flexibility

Delivering design templates that are flexible to create bespoke and engaging content for users. Using atomic design principles to facilitate consistency and flexibility in the end solution.