Drupal 7 Extended Life Support

Support for your Drupal 7 platform beyond January 5th 2025 from our team of trusted Drupal experts.

Comprehensive support package with no hidden costs

We build our Drupal 7 extended life support package to fit you, with no hidden extras or lock-in so you can rest easy knowing your site is covered as long as you need it.

Aspect	Our Approach
Support Coverage	Our Drupal 7 EOL support is a fully managed service that includes implementation, testing and deployment of Drupal Core, contributed modules and themes to your live website. You will get the same level of support coverage and service as you currently get with our regular Drupal support service.
Onboarding	Onboarding starts with a Drupal audit that ensures our team develop an understanding of your Drupal 7 platform. This includes a report detailing any remedial or optimisation work recommended to keep your site secure and operating smoothly.
Communication	You will have a named account manager who will be you key point of contact, as well as 24/7 access to our service desk portal to raise and review support tickets.
Service Levels	Our Drupal 7 EOL support service is covered by our service level agreement (SLA) for response and resolution times, as well as 24/7 critical incident cover to make sure we're there for you rain or shine.
Contract Term	Whether you need a few extra months to bridge your migration to Drupal 10/ 11 or a longer term solution, we will tailor the contract length to suit you.
Cost and Billing	We charge a one off cost for onboarding, typically circa £2550+VAT* and then a monthly support charge, typically circa £800+VAT*. Additional support time above the contracted amount is charged at £150+VAT per hour.

*Actual costs dependant on the complexity of your Drupal platform.

Whether it's a few extra months while you migrate to the latest version, or a longer term solution, Zoocha have you and your Drupal 7 site covered.

What does end of life mean for Drupal 7?

Drupal 7 'end of life' (EOL) simply means that Drupal 7 will no longer be supported by the Drupal Association.

In practice, this means Drupal 7 sites will no longer benefit from the security updates, fixes and patches provided by the Drupal security team.

This creates a security risk for any Drupal 7 platform after January 5th 2025, with no mechanism in place to flag important updates or security patching, the risk of a security breach increases.

Alongside this, performance, SEO, and accessibility compliance will all likely be impacted as Drupal 7 no longer receives updates that keep it up to date with the latest web advances.

What does our Drupal 7 support look like?

Onboarding will start with a Drupal audit that ensures our team develop the expertise in your Drupal 7 platform to ensure it can be properly supported.

Once onboarded, we ensure proactive monitoring through propriety and 3rd party systems that alert our team to any potential vulnerabilities. Our monitoring tools plug directly into our service desk, immediately raising tickets and keeping all teams up to date.

All patches and updates applied by our team are thoroughly tested before launch, ensuring no detrimental impact to the platform upon application.

Our Drupal 7 extended life support service includes adherence to our standard SLAs for all Drupal platforms, as well as 24/7 critical incident cover to make sure we're there for you rain or shine.

Why Zoocha?

Zoocha are a Platinum Certified Drupal Partner, with a longstanding Drupal support service that has grown from strength to strength over the past 15 years.

With many of our team holding Acquia Certified Drupal 7 Expert certification, our heritage in Drupal means we're perfectly positioned to support Drupal 7 sites beyond the end of life date.

Your team will also benefit from hands-on account management, with our team working as an extension of yours to ensure KPIs are met and the platform remains performant.

What about upgrading?

Alongside Drupal 7 support, we're also a Certified Drupal 7 Migration Partner.

We know Drupal 7 upgrades like the back of our hand. We work with you to tailor our approach to ensure maximum value for money in the upgrade to Drupal 10 should you wish to make the move.

Whether you're ready to migrate or not, we'll make sure we design a solution that is right for you when you need it.

Certifications

Get In Touch

For more information on what Drupal 7 end of life means for you and how Zoocha can support your platform, drop us a message at [email protected].

We know this news can be stressful for digital teams, that's why our team prioritise giving you the information you need to make the decision that's best for your platform.