Graduate Delivery Manager

About Zoocha

Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support.

We’re ISO 27001, ISO 22301, ISO 9001, and Cyber Essentials Plus certified – as well as a certified Great Place to Work. We also hold ISO 14001 & Green Mark certifications, and our commitment to environment sustainability sits at the heart of Zoocha’s products and business processes.

Our work and clients 

We build long-lasting, collaborative relationships with clients and push them, ourselves and the world around us forward through the work we do together.

With over 50 Drupal clients, our work is varied, but we have a focus on the not- for-profit, government, education and travel sectors. Current clients include:

• University College London
• University of Portsmouth
• Alzheimer’s Society
• Oxfam
• Professional Darts Corporation (PDC)
• Westminster City Council
• Greater London Authority
• Royal Borough of Kensington and Chelsea
• Guy’s and St Thomas NHS Foundation Trust
• United Nations
• Ofsted

The Role / Your Remit

As a Delivery Manager at Zoocha, you will be responsible for the resourcing and successful delivery of our projects - on time, within budget and in line with our quality standards. 
 

Your responsibilities

Developing your understanding of Delivery Management & Scrum
Joining the team as a graduate, you will be expected to focus on learning our agile project management processes and what good looks like as your first priority.

Some key areas include:

• Understanding agile principles and why they are the backbone of software delivery.
• Learning specifically about Scrum and its practical application at Zoocha, achieving Scrum Alliance certification.
• Becoming fluent in the language of agile delivery and concepts like the importance of the Definition of Sprint Ready and the Definition of Done.

Training in this area will be provided through a combination of 1-2-1 sessions, shadowing other team members and independent learning, alongside hands-on opportunities with smaller scale projects or suitable tasks.

Collaborating internally with Zoocha teams
In order to deliver against client expectations, you will be required to efficiently resource tasks and projects, taking into consideration skill-set and task interdependencies.

As part of this, you will need to understand the wider business priorities beyond your own client roadmaps and be able to work closely with your fellow Delivery Managers in order to deliver against said priorities - for example, participating in group resource negotiations as part of scheduling sessions.

In addition, depending on the scope of the project you are managing, you will need to be able to communicate effectively with team members from all departments and levels of seniority.

Establishing productive working relationships with Zoocha clients
As a Delivery Manager you are often the bridge between the client and the delivery team, therefore it is important that you are able to build strong relationships with the clients that you work with.

Specifically this would include:

• Entering all engagements with a positive and collaborative mindset.
• Capturing and circulating meaningful and complete actions and next steps.
• Understanding your client’s goals and focus areas.
• Clearly communicating risks and opportunities.

Expectations

This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford office at least two days per week. Some travel to clients is also expected.

Mandatory requirements

• You MUST be based in the UK, ideally within regular commuting distance of our Hertford office, Fluency in English, both written and spoken, is essential.
• You MUST have a VISA or work permit already.
• You MUST NOT apply through a recruitment consultant as your application will be disregarded.

NO RECRUITERS PLEASE
 

Must have skills and experience

• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• A keen understanding of what great customer service looks like.
•  Excellent communication and interpersonal abilities with confidence to communicate at senior manager and director level within large organisations.
• Ability to work collaboratively in a team environment as well as independently.
• Ability to elicit and analyse information from a variety of sources, presenting it to the relevant audience in an appropriate and understandable form.
• A keen interest in technology and its application in solving business problems.
• Bachelor’s degree. 
   

Why work at Zoocha?

• Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time.
• Outstanding benefits including profit share, private healthcare, gym and wellness fund.
• An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities.

Sound like you?

• Please send your CV, along with a short cover letter to [email protected].
• No Recruitment agencies please. If you apply through an agency, you will NOT be considered.
• Should you not hear from us within a month from your application date, please consider that we will not be moving forward with your candidacy. We truly appreciate your interest in joining our team and thank you for taking the time to apply.