At Zoocha, we continuously strive to evolve our Drupal support services to better align with our clients' business and organisational needs. We're thrilled to announce the latest iteration of this improvement; extended support hours. Our ITIL-based Service Desk now operates from 9:00 AM to 10:00 PM (GMT), providing our clients with an extended window for issue resolution and support.
This enhanced service option complements our 24/7 critical incident response service by expanding our ability to address Priority 2-4 issues during extended office hours, providing you with greater flexibility, faster issue resolution, and peace of mind. Whether it's routine maintenance or unexpected challenges, our dedicated team is here to support you, even after typical business hours.
Why Choose Extended Support Hours?
- Enhanced Support for USA East Coast Clients: Our extended support hours now better align with our clients business hours in the USA East Coast. This ensures that our team is readily available to address your needs in real-time, providing timely support and reducing any delays due to time zone differences.
- Quicker Resolutions: Benefit from faster response times for P2 to P4 issues, even outside typical UK business hours, ensuring that your concerns are addressed promptly.
- Proactive Maintenance: Greater velocity of proactive maintenance, driving continuous improvement and enhancing the reliability and performance of your digital solutions.
- Improved Efficiency: Extended hours mean more tickets processed daily, driving greater efficiency and reducing risk of overages.
- Flexible Pricing: Select a support package that fits your budget and specific business needs, giving you control over your support investment.
- Carry-Over Unused Support Hours: Unused support hours roll over to the next month, maximizing your investment.
How are Zoocha able to offer extended Support Hours?
Zoocha's international team spans multiple time zones, allowing us to provide seamless support beyond standard UK office hours. With Drupal experts based across the UK, Brazil and Spain, we can quickly address issues and maintain consistent service levels, within the extended hours range.
Our extended support services are also underpinned by our commitment to industry-leading standards. Zoocha is certified to ISO 9001, ISO 27001, ISO 22301, and ISO 27701, to UKAS rated standards, reflecting our dedication to quality management, information security, business continuity, and personal data protection.
- ISO 9001: Ensures that our support processes consistently meet the highest quality standards, providing you with reliable and efficient service.
- ISO 22301: Focuses on business continuity, ensuring that our services remain uninterrupted even during unforeseen events, providing you with peace of mind.
- ISO 27001: Guarantees that your sensitive data is handled with the utmost care, adhering to strict information security protocols.
- ISO 27701: Reinforces our commitment to protecting personal data, ensuring that all support activities comply with international privacy standards.
With these certifications, you can trust that our extended support hours not only deliver timely assistance but also adhere to the most rigorous international standards, safeguarding both your operations and your data.
What are the options?
We don't believe in a 'one size fits all' approach to Drupal support. We aim to give our clients maximum flexibility over their support service, that's why with extended support hours we can work with you to pick the office hours that work for you. This can be anything from our standard 9:00-17:30, all the way through to 9:00-22:00 where needed.
We also understand that many businesses and organisations experience periods of the year where there is a greater demand on support, with our extended support hours service, you can flex the support hours coverage at different times throughout the year.
Get in touch
Ready to enhance your Drupal support? Contact us at [email protected] to discuss how we can build a package that is right for you.