I think the first time I heard someone predict it would be “the year of mobile” (with a straight face) was 2010. Even then, it was something of a fantasy, not only because smartphone technology and tablets were still in relative infancy, but also because few websites catered for a mobile customer experience.
For anyone building a website or web application, Drupal promises loads. You will hear Drupal evangelists (like us) talk about the benefits of open source, zero licence fees, portability, scalability, flexibility and ease of integration with other systems. This is all true, so why do some organisations wrestle with Drupal, getting frustrated, confused and disillusioned?